RETURNS & EXCHANGE

HOW TO RETURN ITEM/ITEMS

Online purchases made through FIRSTHING&NOEL EU may be returned within 28 days of the ship date.
Whether you are returning a product due any reason which results as not being satisfied you have the right to return the product within 28 days from the day you receive your order. Therefore if you wish to return an item/items please use your local post office by entering the following address:
FIRSTHING&NOEL
Laszlo Nemeth
Dousmani 46.
Corfu, Kerkyra, Greece
49100
In order to process your return you also need to:
Include in the package the receipt or proof of purchase.
Items should be returned new and unused. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. See the Policy below.
Refunds on returns will be made in the form of the original payment and are only available for online purchases returned by mail.
There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 28 days after delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at salesfnoel@gmail.com

 

Exchanges


We only replace items if they are defective or damaged. You can return the items you don't need and we will refund the amount that corresponds to the the items in return. However If you wish to change the items of your order to a different style then you will need to return it and make a new order separately.

 

Policy

Items should be returned new and unused. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Defective goods

Goods are classified as defective if they are received damaged. Please note that items that are damaged as a result of use and tear are not considered to be faulty.
For all faulty items outside of our Returns Policy, please contact salesfnoel@gmail.com

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on firsthingandnoel.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

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